Shipping Policy
Last updated: 24/01/2026
This Shipping Policy applies to all orders placed through our website and is provided by:
Zanitize Ltd
Company Number: 15143162
Trading as: Smart Tek Innovations
Registered Address:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
1. Shipping Locations
We currently ship to the following regions:
🇬🇧
United Kingdom
-
England
-
Scotland
-
Wales
-
Northern Ireland
🌍
International Shipping
We offer international shipping to selected countries, including but not limited to:
-
European Union
-
United States
-
Canada
-
Australia
-
New Zealand
-
Middle East
-
Selected Asian countries
If your country is not listed at checkout, please contact us before placing an order.
2. Processing Time
All orders are processed within:
-
1–3 business days
Processing time includes order verification, quality checks, and packaging.
Please note:
-
Orders are not shipped or delivered on weekends or UK public holidays.
-
During peak periods, promotions, or product launches, processing times may be extended slightly.
3. Estimated Delivery Times
🇬🇧
United Kingdom
-
Standard Shipping: 2–5 business days
-
Tracked Shipping: 1–3 business days
🌍
International Orders
-
Europe: 5–10 business days
-
North America: 7–14 business days
-
Rest of World: 10–20 business days
Delivery times are estimates and may vary depending on customs processing and local courier services.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
-
Delivery location
-
Package weight
-
Selected shipping method
Any applicable shipping charges will be clearly displayed before purchase.
5. Customs, Duties & Taxes
For international orders:
-
Customs duties, import taxes, and local fees may apply.
-
These charges are not included in the product price or shipping cost.
-
Customers are responsible for all customs fees imposed by their country.
Smart Tek Innovations is not responsible for delays caused by customs clearance.
6. Order Tracking
Once your order has been shipped, you will receive:
-
A confirmation email
-
Tracking number (where available)
-
Courier information
Tracking updates may take up to 24 hours to appear after dispatch.
7. Shipping Delays
Shipping delays may occur due to:
-
Customs inspections
-
Weather conditions
-
Courier disruptions
-
High-demand periods
While we strive to meet estimated delivery times, Smart Tek Innovations cannot guarantee delivery dates.
8. Incorrect Address
Please ensure all shipping details are accurate at checkout.
We are not responsible for:
-
Delays caused by incorrect addresses
-
Orders delivered to the wrong address due to customer error
If an order is returned to us due to an incorrect address, additional shipping fees may apply.
9. Lost or Damaged Items
If your order arrives damaged or is lost in transit:
-
Please contact us within 7 days of delivery (or expected delivery date).
-
Provide your order number and supporting photos where applicable.
We will investigate and arrange a replacement or refund where appropriate.
10. Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us:
Zanitize LDT
Trading name Smart Tek Innovations
info@smarttekinnovations
Thank you for choosing Smart Tek Innovations
We are committed to delivering intelligent, AI-powered smart lighting products safely and efficiently to customers worldwide.